Customer information
Returns, refunds and cancellations
Damaged, incorrect or misprinted shirts: Email david@exoentertain.com with your order number, a description of the problem and clear photos as soon as you notice the issue. Valid claims receive a replacement or refund. Contact us before returning an item; we will provide any necessary instructions.
Official Musician is operated by Exothermic Entertainment Inc.
Customer support: david@exoentertain.com
Size or change of mind: Because each shirt is made to order, we do not offer voluntary returns or exchanges for a size you selected incorrectly or a change of mind. Please use the size guide before ordering. This does not limit any rights you have under applicable law.
Cancellations or changes: Contact us immediately. We will try to accommodate your request before production begins, but cancellation or changes are not guaranteed. If a cancellation is accepted, the amount due back to you will be refunded. Applicable legal rights remain unaffected.